AlteaCloud ("we", "us", "our") is committed to protecting the privacy of visitors and customers of alteacloud.com. This policy explains what personal data we collect, for what purposes, and what rights you have under the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Data Controller
The data controller is AlteaCloud. For any questions about data processing, contact us at office@alteacloud.com.
2. Data We Collect
- Contact data — name, email, phone, when you fill in a form or reach out.
- Technical data — IP address, browser type, device, approximate location, pages visited.
- Cookies & analytics — we use Google Analytics for anonymized statistics.
3. Legal Basis
- Consent — for marketing and optional cookies.
- Contract — to fulfill orders and deliver services.
- Legitimate interest — for fraud prevention and site improvement.
- Legal obligation — for tax and accounting requirements.
4. Retention Period
Contact data is kept for up to 3 years after your last request. Accounting records — 10 years per Bulgarian Accounting Law. Google Analytics data — 14 months.
5. Data Sharing
We do not sell or rent personal data. We share data only with:
- Technical providers (Google Analytics, hosting partners) — under strict contractual terms.
- Authorities — if required by law.
6. Your Rights
Under GDPR you have the right to:
- Request access to your personal data
- Request correction or erasure
- Restrict processing
- Lodge a complaint with the Bulgarian Data Protection Commission
- Withdraw consent at any time
7. Security
We use SSL encryption, secure hosting, and restricted access to data. However, no transmission method over the internet is 100% secure.
8. Policy Updates
We reserve the right to update this policy. The last-updated date is shown at the top. We recommend reviewing periodically.
9. Contact
For any privacy questions, email office@alteacloud.com or call +359 894 383 385.